Helping create strong and healthy center-environments with onboarding and professional staff training. Simple Online Onboarding Powerful Professional Development
? Onboarding with 3. • Self-paced advocate training • Professional-led lessons • Position-specific courses • Solid foundational teaching • No “per-user” or “per course” fees • Supplement existing training Simple Onboarding, Solid Professional Development Training volunteers and staff is incredibly important to your ministry. It can also be incredibly labor-intensive. BrightTraining has the powerful training you need on a platform that is simple and self-paced. Instead of running endless classes or constant one-on-one training, use BrightTraining to assign vital training that can be accessed at any time on any device. Easy to use for onboarding or continuing professional development. Volunteer expresses interest in helping Add volunteer to BrightTraining No cost for additional users 1. 2. Assign Appropriate Courses to Volunteer Set to ”Restricted” to show only assigned training 4. They train on their schedule & device Train securely at home or on their phone 5. Watch the volunteer progress and invite them in for center-specific training when they finish. View their answers, determine if they fit. Using BrightTraining for Onboarding: Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments .
Onboarding Courses Included: • BrightCourse Certification: Advocate • The Philosophy of Client Interactions • The Practicality of Client Interactions • Client Greeting & Handling • The Abortion-Vulnerable Visit • Running the Educational Visit • The Heart of Safety and Security • Sexual Health and Relationship Education • Board Training: Supporting the Center • BrightCourse Certification: Administrator Professional Development Courses: • Teaching Surrender through Giving God Your Worst • How to Expand Your Abortion Recovery Program • New Ways to Reach Abortion-Minded Women • Understanding Shame In Your Clients’ Lives • HopeSync Certification: Administrator • HopeSync Certification: Advocates • Reaching Abortion-Minded Women • Do You See Her? Adoption Training • Introduction to Abortion Healing • Breaking the Shackles of Shame • Abuse Awareness Recovery • The Culture of Your Center • Unlocking the Gospel • BrightBirth Academy • Elevate Your Center • Unraveled Roots 3
Testimonies “I LOVE the BrightTraining courses! Each one presents wonderful information, and together they cover nearly every aspect of a Pregnancy Resource Center. When I was a new advocate and Parent Educator, I had some basic training and realized that there was a lot I did not know. These courses have filled in the gaps with great content and have addressed many concepts I did not think about. I am certain that the generous use of BrightTraining will bring PRC functioning to a higher level of professionalism, informed application, and client trust.” -Holly Craw “Training volunteers is made easy through BrightTraining. Onboarding covers all the bases with the emphasis on client centered care. I wish I had taken BrightBirth Academy before having my babies. Katie Casey does a great job making the material understandable for non-medical personnel.” -Tamara Hamman “I strongly recommend BrightCourse for all pregnancy centers and all workers and advocates who work for the centers. I truly believe these trainings and lessons will help in protecting God’s most precious gift — Life.” -Tammy Hunt “BrightTraining has been a game changer for our center. The ease of assigning the lessons to new volunteers has been great. I can’t speak highly enough of the content in BrightTraining. The information has been very beneficial as we train volunteers and staff to share God’s love with the women and men we serve. I am so thankful for BrightTraining!” -Jennifer Brugh “The information shared in the videos is up to date and right on point with today’s generation of clients. The BrightTraining lessons are not very long and flexibility at work has allowed me to view lessons on break, at lunch, or times during the day when the client load is slow. It is very user-friendly for an older person like me. I’m 62 years old!!!!”-Delphine Martin “BrightTraining has been so helpful for me as a Client Service Director. It has given me the big picture view of how to use different lessons with clients, and why the lesson is laid out the way that it is. I appreciate having an understanding of the why and how before presenting something new to a client, and BrightTraining really helps with that. I also use it with my volunteers who meet with clients as an ongoing way to continue training, which can be done at the PRC or at their own homes. I LOVE that option!! Thank you for providing this valuable education!!” -Kaydi Johnson “BrightTraining has been a game changer for our center. The ease of assigning the lessons to new volunteers has been great. I can’t speak highly enough of the content in BrightTraining.” “I have received certificates for many training courses and all have helped me understand how to minister to the variety of clients I counsel. Each trainer was extremely knowledgeable about the topic she was presenting which made me more certain that the information was of the best quality and came from a place of true understanding of what is needed in each situation. Some of the topics I had never thought about in my interactions with clients, such as abortion and abuse recovery, but I now have a better understanding of how to handle these situations. I would highly recommend BrightTraining for every Pregnancy Center as a way to train volunteers and staff about important issues facing the men and women who walk through our doors.” -Kathy Borcherding Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments .
“The BrightTraining feature of Bright Course is the cherry on top, helping to be a companion to boost and strengthen the foundation that all PRC’s already strive for! We long to provide compassion, hope, and healing to our clients and BrightTraining touches on so many of the “typical” issues we see in our centers, doing so in such relevant, heartfelt, God-honoring, and translatable ways. I have a counseling social work degree and still find great benefit in each one, so it is great for even seasoned staff/volunteers. Additionally, there are trainings for our staff who work on fundraising, marketing, etc. It is so user friendly as well, providing bite size pieces to do alone with some down time or together at a staff meeting. Keep it up BrightCourse team!!!” -Aleisha Walton “BrightTraining has been a wonderful addition to our volunteer training. The videos and supporting fact sheets are easy to follow and understand. As a Program Director, I do not have to create trainings for new volunteers - you have already done it for us. I love the ability to assign lessons to volunteers and track their progress by running a simple report. Lessons are up-to-date and packed with valuable information.” -Stephanie Wellwood “As the Client Services Director here at A New Generation, I can’t say enough how amazing the BrightTraining is! The new Onboarding training is excellent and perfectly expresses who we are and strive to be. Unlocking the Gospel has been so helpful, and a great reminder that if we share the gospel, we must be prepared to continue to walk alongside them and teach them. I have found some of my clients don’t even know how to read the bible or what it is about. Breaking the Shackles of Shame is a must for everyone in a center. Personally, it has changed my life and helped me surrender my own shame and recognize the shame our clients carry. I could go on and on, they are all wonderful. I also appreciate that BrightCourse continues to add to the training. Thank you for all you do for us!”-Karen Bland, LPN -Client Services Director “BrightTraining has been an absolute game changer for our center. BrightTraining allows us to offer high quality training to our advocates on their own schedule. The content is diverse and engaging and my advocates universally say they enjoy and learn a lot from every BrightTraining course they do. The courses build competence and confidence in our center volunteers. As a client services director, there are courses I revisit regularly to maintain my knowledge and I encourage my advocates to do the same. Thank you for your unfailing commitment to offer the very best training to pregnancy centers!” -Amy Campbell “The generous use of BrightTraining will bring your PRC to a higher level of professionalism, informed application, and client trust.” “I can’t say enough how amazing the BrightTraining is! The new Onboarding training is excellent and perfectly expresses who we are and strive to be.” “The BrightTraining feature of BrightCourse is the cherry on top, a companion to boost and strengthen the foundation that all PRC’s already strive for!” 5
Onboarding Courses Onboarding can be easy! Just add new volunteers or staff into BrightCourse and assign the courses that apply to their role. They can then complete the courses at any time on any device - even before they come into the center! These courses will create a solid foundation that can be built on with your own internal training. In short, the BrightTraining courses will complete most of the basic training enabling you to focus on center-specific information. How much does BrightTraining cost? What do others think? $0.00. Well, there is a cost of $0.00 per user added to BrightCourse. There is also a cost of $0.00 per course taken. Also, there is a fuel surcharge fee of $0.00. So, if you add it altogether, the price is... $0.00. Really, BrightTraining is included with your BrightCourse subscription and has no additional cost to your center. Your onboarding budget is going to take a dive (in a good way) when you introduce BrightTraining to cover your basic onboarding needs. You do need a BrightCourse subscription to access BrightTraining. Your subscription covers all of the client-side lessons and technology for client communications. BrightTraining is just an additional option for PRCs at no additional cost. “I love BrightTraining! It really helps to go through it before assigning lessons to clients. It gives practical guides to minister to others. It has helped me to identify shame, guilt, and other keys to bringing healing.” -Leanna, Client Director “BrightTraining is excellent. It is biblically-based and God-honoring. It is also very relevant. It is very helpful for those who earnestly want help.” -Beverly, Counselor “I am loving BrightTraining. It keeps us up-to-date on information as well as energizes and encourages us to help others. It is a vital piece to do what we do every day. Thank you BrightTraining team for your support!” -Raelee, Clinic Manager “I truly enjoy learning to better help my clients; BrightTraining does that in an easy, convenient way. I am a better advocate because of what I am learning.” –Susan, Advocate “BrightTraining is thorough and very user-friendly. The topics are beneficial and having the training for them helps prepare us for using them with our clients.” -Danielle, Site Manager “BrightTraining is an excellent program for centers who wish to have access to fast, easy, and valuable courses to train staff and volunteers to serve clients well.” -Nancy, Staff Sonographer Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments .
BrightCourse Certification: Advocate (in production) Lesson 1: Enhancing Relationships with Technology Lesson 2: Getting Started Lesson 3: Managing Clients Lesson 4: Sending a Lesson Lesson 5: Running a Lesson Lesson 6: Reports, Grids & Awards BrightCourse Certification: Administrator (in production) Lesson 1: BrightCourse Overview & Philosophy Lesson 2: Setting Up: Users, Permissions & Preferences Lesson 3: Client Messaging, Video Chat, & Notes Lesson 4: Choosing and Assigning the Lessons Lesson 5: The Class: Options, Methods, & Best-Practices Lesson 6: BrightTraining: Staff Development The Philosophy of Client Interactions Lesson 1: Discovering Our Role And Purpose - 11 min. Lesson 2: Being A Good Listener - What Are You Hearing? - 22 min. Lesson 3: What Does It Mean To Love Your Client? - 16 min. Lesson 4: Touching On Your Clients Greatest Needs - 11 min. Lesson 5: Goals vs. Desires For Those We Serve - 13 min. The Practicality of Client Interactions Lesson 1: Guiding Principles - 13 min. Lesson 2: Building Relationships via Intake Form - 10 min. Lesson 3: Words Matter - 8 min. Lesson 4: Cultural Competency - 9 min. Lesson 5: Client Confidentiality - 9 min. Client Greeting & Handling Lesson 1: Guiding Principles: Who Needs to be Trained & Why- 13 min. Lesson 2: Who is the Caller?- 9 min. Lesson 3: Hotline Counseling - 17 min. Lesson 4: Answering the Tough Calls - 18 min. Lesson 5: Initial In-Office Greeting - 15 min. The Abortion-Vulnerable/AbortionMinded Visit Lesson 1: Guiding Principles - 10 min Lesson 2: Before the Results (Intake) - 18 min. Lesson 3: After the Results - Options Part 1 - 24 min. Lesson 4: After the Results - Options Part 2 - 26 min. Lesson 5: The Ultrasound Appointment - 16 min. Lesson 6: After the Talk - Follow-Up - 16 min. Sexual Health & Relationship Education Lesson 1: Why Sexual Health and Relationship Education – 19min. Lesson 2: Understanding the Risk – 21min. Lesson 3: The Score is NOT Even – 25min. Lesson 4: Effective Sexual Health & Relationship Coaching – 25min. Lesson 5: Relationship Coaching – 31min. Lesson 6: Coaching through Difficult Circumstances – 15min. Lesson 7: Starting Over – Encouraging Repentance and Change – 12min. Lesson 8: Putting it into Practice – 12min. Running the Educational Visit Lesson 1: The Core of the Educational Visit - 15 min. Lesson 2: The Ingredients of Success - 13 min. Lesson 3: Five Class Formats: Pros & Cons - 22 min. Lesson 4: Adjusting to Generational Learning Methods - 9 min. Lesson 5: Putting It All Together - 8 min. Board Training: Supporting the Center Lesson 1: Importance of a Board – 14 min. Lesson 2: Personality & Leadership Styles - 18 min. Lesson 3: Key of Communication – 9 min. Lesson 4: Board Structure – 13 min. Lesson 5: Vision and Mission – 14 min. Onboarding Courses 7
for Onboarding The BrightTraining way of onboarding is so simple. Just add a new advocate to BrightCourse (no cost for extra users), assign courses to the user (no cost for the courses), and they take the courses on their own time at their own pace. Once the new volunteer finishes, walk them through specific trainings in the center and they are done! This brings great benefits such as: • All new advocates/volunteers receive the same solid foundation taught by qualified experts. • Advocates/volunteers are able to start training immediately, at their own pace, on their own schedule. • Coordinators will be able to gauge interest and ability as new advocates work through the training and complete the assessments. • Adding as “Restricted User” keeps your client data safe. 4. They start courses on any device on their schedule. 1. A volunteer/advocate expresses an interest. 2. Add new volunteer/teammember as a restricted user. 3. Assign appropriate courses for their role. When they finish, complete center-specific training in person. 5. How it Works Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments .
for Professional Development BrightTraining helps keep your ongoing training on track. BrightTraining has new courses every month that are important for your existing staff. Learn from experts in their field and grow as an organization. Use the training together in staff meetings or individually during down time. There is no cost per use or per user; BrightTraining comes free with your BrightCourse subscription! • Twenty-four courses with more added most months. • Professional teachers and presenters. • Includes testing to ensure attention and comprehension. • Certificates presented when the course is passed. • Training can be watched during down-time. • Average lesson length is 15 minutes. • Includes awards system to help motivate viewers. 4. Use as much as you want with no additional fees. 1. Watch lessons together in staff/ department meetings. 2. Staff can also watch on their own any time on any device. 3. Assign specific training to specific users if desired. Continue development with ongoing training releases. 5. Using BrightTraining 9
PART OF THE AWARD BADGE Onboarding with Philosophy of Client Interactions The best resource you have in caring for and helping clients is well-trained client advocates. Onboarding is critical to equip your new advocates to serve in your center. Onboarding: The Philosophy of Client Interactions teaches how best to help those involved in unplanned pregnancies and challenging life circumstances. Lesson 1 touches on understanding your role and purpose as an advocate, Lesson 2 speak of being a good listener, Lesson 3 shows how to love the client, Lesson 4 discusses understanding your client’s greatest need, and Lesson 5 teaches on how to discern between goals and desires. Good training impacts client engagement, staff performance, and helps you retain staff and volunteers within your center. Lesson 1: Discovering Our Role and Purpose As Christ-followers, we understand that God’s heart is for women, children, and families to thrive during and after an unplanned pregnancy. When you serve as a client advocate, you are a powerful partner with the Lord! You will learn to meet each client at her point of need and develop the necessary tools to guide her through decision-making while sharing the love of Jesus. This training lesson will cover the qualities and characteristics of an exemplary client advocate, your role and purpose in the pregnancy center, and the difference between goals and desires. Lesson 2: Being a Good Listener - What Are You Hearing? Being a good listener is imperative to understanding a client’s needs. In this lesson, we discuss the importance of being a good and effective listener by observing both verbal and non-verbal cues and actively listening without bias or agenda. Clients often struggle with sharing feelings and emotions surrounding an unplanned pregnancy. As advocates, we need to develop these skills to better understand what a client is trying to communicate. This helps us to be more empathetic which will help your client feel heard and understood. Good listening will also allow you to ask effective questions that get to the heart of a client’s fears and needs. Lesson 3: What Does It Mean To Love Your Client? Advocates are the hands and feet of Jesus. 1John: 4:19 says, “We love because He first loved us.” It should be His love that compels us to serve in pregnancy center ministry. Taking a position of love means displaying the characteristics and patterns of Christ that we have seen in scripture and experienced in our own lives. In this lesson, we define what it means to love a client through our professionalism, by respecting their boundaries, by first developing a trusting relationship, by healing from our past hurts so that we can better minister to others, and by sharing truth in love. Lesson 4: Touching On Your Clients Greatest Needs It’s easy to become overwhelmed in pregnancy center work because clients’ needs are great—spiritually, emotionally, and physically. You will feel the tension of desiring to meet their every need; however, that is impossible. In this lesson, we talk about serving your client with excellence by knowing your center’s scope of services well and offering them confidently, by slowing down the need to act on her crisis, by weeding through the layers of complexity in a client’s situation, and by defining her greatest needs.We will also share some common situations you may face in the counseling room so you can more confidently care for your clients. Lesson 5: Goals vs. Desires For ThoseWe Serve Understanding the difference between having goals and desires for your clients can make all the difference in how you respond to the ups and downs of pregnancy center ministry. We desire every client we serve to choose life for their babies; however, we know that will not always happen. Your role as a client advocate will come with both deep disappointments and great joys because you have a front-row seat in people’s stories. No doubt, you will witness many miracles and heartaches along the way. In this lesson, you will learn how to discern between a goal and desire and why it matters and how to handle spiritual warfare so that you can serve with greater freedom and joy no matter what situations you encounter. Taught by Elisa Medina Elisa Medina was the Executive Director at Hands of Hope Tucson. Elisa’s compassion for women in crisis comes from personal life experience which compelled her to get involved in pro-life, or as she likes to say, “pro-love”ministry in 2004. She believes that grace and love can turn the tide of abortion, and she envisions a culture where women and children can thrive during and after an unplanned pregnancy. Elisa participates in statewide, national, and international pro-life initiatives. She is a motivational speaker who loves sharing her passion for Christ with others, encouraging them to live out their God-given purpose. Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments .
Practicality of Client Interactions Lesson 1: Guiding Principles One of themost important steps you can take in servingwith excellence is to understand and live out the foundational principles of your ministry. You must learn how to communicate love to your client and let them know you are there for them, regardless of their decision. This training will cover operating with truth and transparency, leading with excellence and safety, communicating with care and compassion, and guiding with understanding and respect. Lesson 2: Building Relationships via Intake Form Relationship, Relationship, Relationship. In this lesson, we discuss how to use the intake process to build a relationship with your client. The intake form and process gives you a wealth of information to help you care for your client’s specific needs. While there is a lot of variance between how each center approaches the intake process, the goal remains to create a beautiful relationship with your client. Lesson 3: Words Matter The words that you use in client interactions matter. In this lesson, we discuss the importance of using open-ended questions. We share how you can reframe an assumption as a statement of curiosity. You learn how important it is to avoid judging statements and how to share a hard truth with great love and grace. Your words can negatively impact your clients when you make promises you cannot keep. This lesson also touches on appropriate words when sharing the adoption option. Lesson 4: Cultural Competency As an advocate, you must understand how to interact with people from different cultures and beliefs. When you do, it will help you build trust with your clients. You don’t have to approve or accept their culture or practices to relate to them. In this lesson we talk about understanding, appreciating, and interacting with clients, despite our differences. Taught by Savannah Marten Savannah Marten is the Executive Director of the Pregnancy Center of Greater Toledo. She previously served at the Center as the Outreach and Fundraising Director. Savannah attended the University of Toledo and studied communications. Savannah’s passion for Pregnancy Centers stems from her deep love for the Lord and also helping to encourage women in their worth and to live in purity. She knows advocating for the unborn is close to the heart of God and through her work at the Pregnancy Center she is able to see the power of a community providing sustainable avenues of parenting for families. The five-session training, Onboarding: Practicality of Client Interactions, will give your staff and volunteers the tools to communicate with compassion in a way that will help your clients understand their own value and the value of the life they are carrying. The practicality of how you interact with clients should be central to everything you do. Onboarding is one of the most important steps for new staff or volunteers. These five short lessons will bring both of these together to raise the compassion in your client interactions with every new volunteer and staff member who completes the course. Lesson 5: Client Confidentiality Confidentiality is vital to the work you do to build the trust of your clients. In this lesson, we discuss appropriate forms of client communication, how and what information needs to be shared internally, what sources of external communications are acceptable, and when it is appropriate to break confidentiality. We also discuss the importance of knowing your state’s mandatory reporting laws. PART OF THE AWARD BADGE Onboarding with 11
The Client-Centered Approach: Client Greeting & Handling Lesson 1: Guiding Principles: Who Needs to Be Trained &Why An important step in serving with excellence is to understand and live out the foundational principles of your ministry. This training will cover how your office phone is a hotline.The goal of the call is to secure an in-person appointment. Learn how to handle a busy reception desk, respect the confidentiality of the clients, and how to end a call. Lesson 2: Who is the Caller? Who is the caller? In this lesson, we discuss characteristics of the abortion shopper or abortion-determined caller, as well as boyfriends, friends, and parents who may be calling for her. For many, you may be the first person they have actually shared their situation with, many may have taken a home test and kept it private, not telling family or father of the baby. It is important for your staff to understand the caller so they can respond with appropriate information and be a calming presence for her. Taught by Pam Stenzel Pam Stenzel was on the “front lines” in the early 1980’s, as Director of AlphaWomen’s Center, a counseling center for women undergoing crisis pregnancies. Her experiences taught her that before teen pregnancies and STD rates could decline, attitudes of teens toward sex had to change first. She is currently Senior Regional Clinic Coordinator for Community Pregnancy Clinics in Florida . She is founder of Enlighten Communications, a nonprofit whose goal is to provide structured sexual integrity education that empowers adolescents to create a healthy perspective of at-risk behavior. This five-session training, Onboarding: Client Greeting & Handling, will help you train every staff member who answers the phone to respond to clients in a winsome and honest manner. Lesson 1 covers the guiding principles or core beliefs. Lesson two talks about who the caller is and how to respond. Lesson three teaches basic hotline skills for phone conversations. Lesson four speaks to how to connect relationally with the caller to help secure an appointment. Finally, in Lesson 5 we discuss how to make the client feel welcome in their visit to the center and, if they won’t make an appointment, ways to use texting as a last option to share information. These five lessons will provide the foundational training needed for those who answer the phones in your center. Lesson 3: Hotline Counseling Knowledge of basic hotline skills is essential to all who are answering the phones. In this lesson, we discuss slowing the pace of the conversation. You want to make sure your client feels heard. We teach you how to answer questions with questions to help in the process. You will learn the “Seven Principles of Verbal Intervention” and how to put them into practice. Lesson 4: Answering the Tough Calls As staff answering the phone, you must learn to slow down the pace of the conversation. Your job is to connect relationally with the client and secure an appointment. We discuss the importance of staff having good knowledge of fetal development, abortion procedures, chemical abortion and abortion pill reversal. Lesson 5: Initial In-Office Greeting In order for your client to feel cared for and loved, you will want to explain paperwork and procedures using simple instructions. In this lesson, we discuss the need for a warm and welcoming environment when the client walks into the center. We teach you how to greet and connect with guests that accompany the client. We also touch on the use of telemed when it isn’t possible to meet in person with the client. PART OF THE AWARD BADGE Onboarding with Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments .
Running the Abortion-minded/ Abortion-vulnerable Visit Lesson 1: Guiding Principles Understanding the core values and guiding principles is essential to serving your client with excellence. This training will cover the importance of a visit and how to help the client feel at ease, as well as steps to reduce anxiety. We also emphasize the significance of counseling basics. Lesson 2: Before the Results Here, we focus on the intake time and how the client is feeling. Emphasis is placed on how crucial it is for her to feel heard and know that we deeply care for the client. Your staff will use the intake form to gather information, determine her biggest stressors and influencers, and to evaluate her current physical and mental health and safety. Lesson 3: After the Results - Options - Part 1 Knowledge about all three pregnancy options is imperative while discussing decisions with the client. This lesson will discuss the moment you deliver the news of the test results (whether positive or negative) and how to go through that conversation with her. We will coach you in how to help her unpack all of her emotions. In Part 1 we will discuss the abortion option. Lesson 4: After the Results - Options - Part 2 Knowledge about all three pregnancy options is imperative while discussing decisions with the client. This lesson will discuss the positive pregnancy test result. You will also learn about the pros and cons of adoption and parenting. Lesson 5: The Ultrasound Appointment The ultrasound is one of the most important parts of the client’s appointment. Research confirms that 80-90% of clients who see their baby on ultrasound will not terminate their pregnancy. In this lesson, we will discuss the profound impact the window to the womb has made on the client’s decision-making process. Lesson 6: After the Talk - Follow Up Follow-up is key to building a relationship with your client. You will want to schedule an appointment for the next week to give STD/STI results, perform an ultrasound (if you haven’t), and discuss education options. In this lesson, we will share how to help her make a plan that emphasizes the importance of returning to your center for valuable follow-up. Taught by Pam Stenzel Pam Stenzel was on the “front lines” in the early 1980’s, as Director of AlphaWomen’s Center, a counseling center for women undergoing crisis pregnancies. Her experiences taught her that before teen pregnancies and STD rates could decline, attitudes of teens toward sex had to change first. She is currently Senior Regional Clinic Coordinator for Community Pregnancy Clinics in Florida . She is founder of Enlighten Communications, a nonprofit whose goal is to provide structured sexual integrity education that empowers adolescents to create a healthy perspective of at-risk behavior. Running the AM/AV Visit consists of 5 lessons that will help you understand the importance of your first face-to-face interaction with your client. Lesson 1 covers the guiding principles or core beliefs. Lesson 2 shares how to use the Intake form to obtain information before the pregnancy test. Lesson 3 teaches how to present abortion, adoption, and parenting options to the client. Lesson 4 emphasizes the role ultrasound plays in appointments. Finally, in Lesson 5, we discuss the compelling reasons to secure a follow-up appointment for an ultrasound and to talk about the results of their STI test. These five lessons will be foundational in helping you build your relationship with the client. PART OF THE AWARD BADGE Onboarding with 13
Running the Educational Visit consists of 5 lessons that will help train your staff members to work well with your education clients. Lesson 1 covers the core of the educational visit by building a relationship and meeting your clients needs. Lesson 2 will lay out the ingredients for success in leading a “tremendous” education program. Lesson 3 will explain different educational formats and the pros and cons of each. We’ll also include some stellar tips and tricks. Lesson 4 will expose generational differences that impact learning methods. Finally, Lesson 5 will tie it all together. Lesson 1: The Core of the Educational Visit Education matters, but clearly the relationship you build with your client is the main ingredient to success. In this lesson, we discuss the value of providing meaningful content and easy to use technology, while always focusing on the relationship. We’ve deliberately created content with you—the client advocate—in mind. We believe relationships are the core of every educational visit and we know it’s you—not content—that drives relationships. Lesson 2: The Ingredients of Success Ultimately, we want everyone to have the opportunity to learn, no matter where they are in this journey. In this lesson, we learn that there are six stages to an educational visit: lesson planning, scheduling, socializing, client-centric class content, class discussions, and homework. Within each stage of the educational visit is an opportunity to build the relationship with your client. Lesson 3 & 4: Five Class Formats: Pros & Cons In this lesson, we’ll define five different class formats. We’ll empower you to choose the right format based upon the resources at your center, the content you will be teaching, and the unique circumstances in your client’s life. Each of the five formats has its own set of pros and cons based upon the classroom environment it creates. The first format we’ll introduce is the one-on-one in-person class. Its digital alternative, the one-on-one virtual class will be presented second. The third class format is a traditional in-person group, and the fourth is its digital alternative, the virtual group class. The last format we’ll discuss is the self-paced online class. Never underestimate the power of a thoughtfully planned educational visit. Lesson 5: Adjusting to Generational Learning Methods In this lesson, we will focus on three things: first, we’ll define who your youngest clients are as a collective; second, we’ll consider the things that make them unique; and last, we’ll discuss how that uniqueness should impact the way you connect. The goal of this lesson is to equip you—as a client advocate—to become your young client’s most trusted source for pregnancy-related information. With that goal in mind, let’s find out who Gen Z is as a collective, and how you can use this new information to reach each woman as an individual. Lesson 6: Putting It All Together We hope you can recognize how important you are in your client’s transformation process. The relationships you build with the women you serve mark their lives and impact their family legacy! We will discuss being client-centered, overcoming your technology fears, and enjoying your clients. In this closing lesson we will pull everything together by presenting some final principles that will help bring you success to leading your educational visits. Running the Educational Visit Taught by April Stockdale April Stockdale is the Director of Life Services at Essential Pregnancy Services in Omaha, Nebraska. She served Essential Pregnancy Services from August-December 2020 as an intern in Pastoral Studies. In an unexpected turn of events, she was asked to apply for her internship supervisor’s position. She now oversees four departments: Behavioral Health, Material Assistance, Case Management and Parenting Education. PART OF THE AWARD BADGE Onboarding with Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments .
PART OF THE AWARD BADGE Lesson 1: Importance of a Board Balancing Board Member involvement in the ministry is tricky. How much is too much/too little? In this training, we learn that the Executive Director needs active input and accountability from the Board. Lesson 2: Personality & Leadership Styles Here, we focus on appreciating the strengths and weaknesses of each management style and learn to optimize the strengths of each board member. You will learn about color-coding management styles and how to manage the different leadership styles. Lesson 3: Key of Communication Establishing strong communication between everyone who interacts with the Board is key to the success of your ministry. This includes; Executive Director and Board Members, between Board Members, as well as Staff and Volunteers. This lesson talks about how to use technology for easy communication and sharing. Board Training consists of 5 lessons that will help you understand the important roles of the Board of Directors. Lesson 1 discusses the significance of a working board. Lesson 2 explores understanding and working with personality differences. Lesson 3 goes over how to facilitate strong communication between ED, Board Members, Staff and Volunteers. Lesson 4 teaches how to create structure through committees. Finally, in Lesson 5 we talk through how the Board Members can advance the mission of your center by being ambassadors to your community. These five lessons will be fundamental in developing your Board of Directors. Board Training: Supporting the Center Taught by Pam Stenzel Pam Stenzel was on the “front lines” in the early 1980’s, as Director of AlphaWomen’s Center, a counseling center for women undergoing crisis pregnancies. Her experiences taught her that before teen pregnancies and STD rates could decline, attitudes of teens toward sex had to change first. She is currently Senior Regional Clinic Coordinator for Community Pregnancy Clinics in Florida. She is founder of Enlighten Communications, a not for profit whose goal is to provide structured sexual integrity education that empowers adolescents to create a healthy perspective of at-risk behavior. She is also a founder of Safe Haven Baby Boxes. Lesson 4: Board Structure Having Committees with Board Members serving as chairs can help divide responsibilities and give individuals a sharper focus. In this lesson, we talk about how board members can lead teams of staff and volunteers to accomplish their specific tasks. Lesson 5: Vision and Mission Advancing the mission of your organization is vital to your growth. Here, we discuss how Board Members should be passionate about serving the ministry and how they can be great ambassadors in the community. Onboarding with 15
The Heart of Safety & Security Taught by Glen Stilson Glen Stilson is the head instructor for Independence Training, an emergency response training organization based in Arizona. He specializes in education concerning the practical application of defensive tactics and tools, emergency medical techniques and outdoor survival fieldcraft. Glen believes in teaching real world emergency preparation concepts to everyone – confidence, self reliance and American spirit are the values that are built into all of his courses. He is also a proud husband and a loving dad, a published author, a US Army Veteran, the host of a podcast, a competitive shooter and an avid outdoorsman. PART OF THE AWARD BADGE Onboarding with Lesson 1: Security Doesn’t Have to Be Scary Having a secure facility doesn’t mean that love and empathy have to go away. It’s the exact opposite – because we have love and empathy, we want to be protectors. More often than not people think of gates, bars, guards, and lock-down procedures when they think of security. However, security is actually about the reduction and/or removal of variables in order to prepare for problems before they occur. Lesson 2: Common Problems with Security and the MAST Solution (Admins Only) The MAST program – Mindset, Awareness, Safety and Training – was designed to create buy-in through a realistic mindset change, form practical awareness patterns, increase safety and security procedures, and build a desire for more training and practice. The MAST program will help overcome the most common problems with security and create an environment more likely to succeed in a security situation. Lesson 3: Building a Realistic Emergency Plan (Admins Only) Not every facility will have identical needs, and the same can be said for the staff who work there. Utilizing the Risk/Reality Matrix you can both identify and prioritize which security weaknesses need to be handled first. You can also identify strengths and whether they need to be improved upon or not. Lesson 4: The 4 D’s of Structural Security Defense is a word that comes to mind when thinking of security. But what if I told you that it is the last step of security? Deterrence is the first step, and we have to look at how that can be incorporated into your facility while still providing a welcoming and warm environment for clients. Next is detect, followed by delay. If all of those fail, then we have to defend. Lesson 5: Staying Late: Being Safe After Dark Predators hunt in the dark. How we counter that is to not make ourselves easy prey. The use of varying schedules, handheld lights, the buddy system, cell phones and even how and where we park our vehicles will all be discussed in this lesson. Removing variables in the darkness, whether that be dawn or dusk, or even the shadows at the right time of day, is how we make sure that we stay safe and set ourselves up for success. Lesson 6: Responding to Immediate Threats When it comes to threats to safety, it is important to understand that most people are good, some require your undivided attention, and a very small number need immediate intervention. Effective internal communication among staff in these situations is absolutely vital. Lesson 7: De-Escalation Tools for NonCompliant Troublemakers The majority of those who need immediate intervention (see Lesson 6), the majority are just troublemakers. How we respond to them makes all the difference – will the situation get better, or did we make it worse? De-escalation begins with deterrence and a lack of participation from the desired targets. These troublemakers are more often than not easily handled – as long as you know what to do beforehand. Lesson 8: Evacuating The Facility Not every emergency can be handled from the inside of the facility. Sometimes the facility needs to be evacuated. How we do this will affect the safety and security of everyone involved, and personnel accountability will be a major priority. Lesson 9: Hands-On Emergency Medical A variety of emergencies can cause life threatening injuries, the worst of which are massive bleeding, compromised airway and shock. Utilizing proven medical techniques from the Stop The Bleed program, NAEMT, ACS and TCCC programs, we will look at pre-made and also improvised solutions to these life threatening problems. These techniques can be used by anyone of any knowledge base or skill level. Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments . Free with a Brig t o r e sub criptio . ww.BrightCourse.com (800) 76 -7258 r
HopeSync Certification: Administrator Lesson 1: HopeSync Overview In a rapidly changing environment, HopeSync creates a communication-driven approach while providing relatable & relevant content for your clients. Learn how you can reach women and help them best manage their reproductive and emotional health through the application of documented information that applies directly to their situation. Lesson 2: Using HopeSync in Your Organization How do you use HopeSync within the unique structure of your organization to have the greatest impact with your clients?That’s a great question, and this lesson will lead you through the different ways HopeSync can be used, starting first with getting the conversation going to bringing clients into your center. Lesson 3: Set up This lesson will go over how to set up HopeSync. From creating your landing page, setting up your users, to setting up your prayer supporters, you will learn all the important ins and outs to getting started. Lesson 4: Concern Branches and Topic Buttons Not only does HopeSync provide you with great topics and concern script templates for texting, but you can also create your own! This lesson will teach you how to add your own topics full of your center’s own information to text straight to your client’s phones. No more paper to be tossed or lost. Lesson 5: Relating well Through Text Now that you have a great communication tool to reach your clients, how do you use it well? Learn how to get the right tone and empathy in a text communication so that your client feels loved, cared for, and respected. You will also learn the best way to convey important information in a texting format that is careful, factual, and achieves the goal of inviting the client into your center. Lesson 6: Reports This lesson will go over the Advocate Training reports where you can view all the topics your users have reviewed, texting reports, client notes, and more! HopeSync Certification: Advocate Lesson 1: Overview and Guiding Principles In order for your users to use HopeSync well, advocates need to understand the guiding principles that will help thembuild relationships with clients. This lesson reviews the core ideas for relating well through text. Lesson 2: Getting Acquainted with HopeSync Get to know the topics, how to set up a client session, and how to start chatting with your clients immediately. This is the basic “how-to” lesson that makes getting started easy. Lesson 3: Navigating Reports and Settings A standard user (non-admin user) has access to the reports and settings specific to their use within HopeSync. This lesson covers what each report is, how to access them, and why they’re important. It also covers the settings standard users can view and change within their profile. Lesson 4: Effective Chatting/Texting Chatting effectively while discussing sensitive topics is the core of HopeSync. Learn how to be purposeful about setting the right tone of compassion and care and what to discuss and not discuss in a text conversation. We will also cover addressing texts quickly, and how to use the concerned scripts templates. Taught by Kimberley Hash Kimberley Hash, a former pregnancy center director, has experience working with young women in unintended pregnancies. Her passion is for reaching women vulnerable to the stresses and fears of unexpected motherhood, providing them with great information to help them make healthier choices. And for helping pregnancy center workers have great tools equipping them to reach this generation of clients. Kimberley is semi-retired and in her free time loves to drive around the country with her husband in a shiny Twinkie, also known as an Airstream while working to help centers save and change lives. 17
PART OF THE AWARD BADGE Onboarding with BrightCourse Certification BrightCourse is a powerful platform that will help deliver the best content to your clients while enhancing and strengthening the relationship they have with their advocate. The technology is presented in an easy to consume manner and training will help each user and administrator use the technology more fully and with more ease. These certification classes, one for advocates and one for administrators, will provide the knowledge needed to make the technology work for the clients and organization. These classes will help remove the strain of teaching the technology and help you work on training in your center’s specific uses. Taught by Brandon Monahan Brandon Monahan created the backbone of the BrightCourse technology to help organizations grow their relationships with their clients. His dual emphasis on technology and philosophy created a solution that answers both the how and why of relational technology. BrightCourse reflects this in the constant striving to use technology to enhance relationships. Brandon’s teaching and pedagogy degree (and 10 years as a children’s pastor) help him bring joy and fun to information that is practical and important. BrightCourse Certification: Advocate Lesson 1: Enhancing Relationships with Technology Lesson 2: Getting Started: Overview & Icons Lesson 3: Managing Clients Lesson 4: Sending a Lesson Lesson 5: Running a Lesson Lesson 6: Reports, Grids & Awards BrightCourse Certification: Administrator Lesson 1: BrightCourse Overview & Philosophy Lesson 2: Setting Up Users, Permissions, & Preferences Lesson 3: Client Messaging, Video Chat, & Notes Lesson 4: Choosing and Assigning the Lessons Lesson 5: Class Options, Methods, & Best-Practices Lesson 6: BrightTraining: Staff Development 4. Knowledgeable staff is less frustrated with tech. 1. Tech savvy advocates focus more on client needs. 2. Relationships are enhanced through technology. 3. It is easy. And free with your BrightCourse account. More lives will be saved and changed. 5. Why Certify? Free with BrightCourse subscriptions. www.BrightCourse.com (800) 767-7258 Br ightTraining: Courses to create strong and heal thy center-envi ronments .
Awards with The new BrightTraining awards will help individual advocates and organization administrators visually understand progress being made in five different training areas. Every training course is grouped into the “Firm Foundation,” “Faithful Shepherd,”“Healing Heart,”“Biblical Concepts,” and “Tech Savvy Servant” badges. In each of these areas a user can earn one of four levels by completing training course. Complete one course in the group to earn an“Initiator” level, three courses to earn the “Encourager” level, five courses to earn the “Transformer” level, and seven or more courses to earn the “Life Changer” level. As each level is earned a celebration on the screen occurs to enjoy the work being done to help serve the clients. Firm Foundation Award Learning to be the best advocate possible will not only help your clients, it will make your work more effective and enjoyable. Courses include: Faithful Shepherd Award Administrators help accomplish the important work of changing lives. Learn how to effectively run the center and use essential tools that will pay dividends for generations. Courses include: Healing Heart Award Healing is heart-deep and vital for clients to grow. Investing in their healing is what this badge is about. Complete healing classes to up your level and help your clients work through deeper issues and receive more meaningful peace that comes from God. Courses include: Biblical Concepts Award The message of Christ is simple; He gives GRACE! Learn how to communicate that grace to your clients through the courses included in this badge. Courses include: Tech Savvy Servant Award Technology can enhance relationships and provide opportunities for connection. Administrators who embrace technology can have a greater impact in their clients’ lives and this badge will help you to make that happen. Courses include: » Onboarding: Philosophy of Client Interactions » Onboarding: Practicality of Client Interactions » Onboarding: Client Greeting & Handling » Onboarding: Running the AM/AV Visit » Onboarding: Negative Test - Sexual Health and Relationship Education » Onboarding: Running the Educational Visit » Onboarding: The Heart of Safety & Security » Onboarding: Board Training: Supporting the Center » Do You See Her? Adoption Training » How to Expand Your Abortion Recovery Program » The Culture of Your Center » Elevate Your Center » BrightBirth Academy » Understanding Shame in Your Clients’ Lives » Unraveled Roots - Facilitator Training » Abuse Awareness and Recovery » Introduction to Abortion Healing » Breaking the Shackles of Shame » More coming soon » Unlocking the Gospel » Teaching Surrender through Giving God YourWorst » More coming soon » NewWays to Reach Abortion-MindedWomen » BrightCourse Certification: Advocate » BrightCourse Certification: Administrator » HopeSync Certification: Advocate » HopeSync Certification: Administrator » More coming soon 19
flippingbook.comRkJQdWJsaXNoZXIy NzQxMw==