HopeSync Certification: Administrator Lesson 1: HopeSync Overview In a rapidly changing environment, HopeSync creates a communication-driven approach while providing relatable & relevant content for your clients. Learn how you can reach women and help them best manage their reproductive and emotional health through the application of documented information that applies directly to their situation. Lesson 2: Using HopeSync in Your Organization How do you use HopeSync within the unique structure of your organization to have the greatest impact with your clients?That’s a great question, and this lesson will lead you through the different ways HopeSync can be used, starting first with getting the conversation going to bringing clients into your center. Lesson 3: Set up This lesson will go over how to set up HopeSync. From creating your landing page, setting up your users, to setting up your prayer supporters, you will learn all the important ins and outs to getting started. Lesson 4: Concern Branches and Topic Buttons Not only does HopeSync provide you with great topics and concern script templates for texting, but you can also create your own! This lesson will teach you how to add your own topics full of your center’s own information to text straight to your client’s phones. No more paper to be tossed or lost. Lesson 5: Relating well Through Text Now that you have a great communication tool to reach your clients, how do you use it well? Learn how to get the right tone and empathy in a text communication so that your client feels loved, cared for, and respected. You will also learn the best way to convey important information in a texting format that is careful, factual, and achieves the goal of inviting the client into your center. Lesson 6: Reports This lesson will go over the Advocate Training reports where you can view all the topics your users have reviewed, texting reports, client notes, and more! HopeSync Certification: Advocate Lesson 1: Overview and Guiding Principles In order for your users to use HopeSync well, advocates need to understand the guiding principles that will help thembuild relationships with clients. This lesson reviews the core ideas for relating well through text. Lesson 2: Getting Acquainted with HopeSync Get to know the topics, how to set up a client session, and how to start chatting with your clients immediately. This is the basic “how-to” lesson that makes getting started easy. Lesson 3: Navigating Reports and Settings A standard user (non-admin user) has access to the reports and settings specific to their use within HopeSync. This lesson covers what each report is, how to access them, and why they’re important. It also covers the settings standard users can view and change within their profile. Lesson 4: Effective Chatting/Texting Chatting effectively while discussing sensitive topics is the core of HopeSync. Learn how to be purposeful about setting the right tone of compassion and care and what to discuss and not discuss in a text conversation. We will also cover addressing texts quickly, and how to use the concerned scripts templates. Taught by Kimberley Hash Kimberley Hash, a former pregnancy center director, has experience working with young women in unintended pregnancies. Her passion is for reaching women vulnerable to the stresses and fears of unexpected motherhood, providing them with great information to help them make healthier choices. And for helping pregnancy center workers have great tools equipping them to reach this generation of clients. Kimberley is semi-retired and in her free time loves to drive around the country with her husband in a shiny Twinkie, also known as an Airstream while working to help centers save and change lives. 17
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