BrightCourse Certification: Advocate (in production) Lesson 1: Enhancing Relationships with Technology Lesson 2: Getting Started Lesson 3: Managing Clients Lesson 4: Sending a Lesson Lesson 5: Running a Lesson Lesson 6: Reports, Grids & Awards BrightCourse Certification: Administrator (in production) Lesson 1: BrightCourse Overview & Philosophy Lesson 2: Setting Up: Users, Permissions & Preferences Lesson 3: Client Messaging, Video Chat, & Notes Lesson 4: Choosing and Assigning the Lessons Lesson 5: The Class: Options, Methods, & Best-Practices Lesson 6: BrightTraining: Staff Development The Philosophy of Client Interactions Lesson 1: Discovering Our Role And Purpose - 11 min. Lesson 2: Being A Good Listener - What Are You Hearing? - 22 min. Lesson 3: What Does It Mean To Love Your Client? - 16 min. Lesson 4: Touching On Your Clients Greatest Needs - 11 min. Lesson 5: Goals vs. Desires For Those We Serve - 13 min. The Practicality of Client Interactions Lesson 1: Guiding Principles - 13 min. Lesson 2: Building Relationships via Intake Form - 10 min. Lesson 3: Words Matter - 8 min. Lesson 4: Cultural Competency - 9 min. Lesson 5: Client Confidentiality - 9 min. Client Greeting & Handling Lesson 1: Guiding Principles: Who Needs to be Trained & Why- 13 min. Lesson 2: Who is the Caller?- 9 min. Lesson 3: Hotline Counseling - 17 min. Lesson 4: Answering the Tough Calls - 18 min. Lesson 5: Initial In-Office Greeting - 15 min. The Abortion-Vulnerable/AbortionMinded Visit Lesson 1: Guiding Principles - 10 min Lesson 2: Before the Results (Intake) - 18 min. Lesson 3: After the Results - Options Part 1 - 24 min. Lesson 4: After the Results - Options Part 2 - 26 min. Lesson 5: The Ultrasound Appointment - 16 min. Lesson 6: After the Talk - Follow-Up - 16 min. Sexual Health & Relationship Education Lesson 1: Why Sexual Health and Relationship Education – 19min. Lesson 2: Understanding the Risk – 21min. Lesson 3: The Score is NOT Even – 25min. Lesson 4: Effective Sexual Health & Relationship Coaching – 25min. Lesson 5: Relationship Coaching – 31min. Lesson 6: Coaching through Difficult Circumstances – 15min. Lesson 7: Starting Over – Encouraging Repentance and Change – 12min. Lesson 8: Putting it into Practice – 12min. Running the Educational Visit Lesson 1: The Core of the Educational Visit - 15 min. Lesson 2: The Ingredients of Success - 13 min. Lesson 3: Five Class Formats: Pros & Cons - 22 min. Lesson 4: Adjusting to Generational Learning Methods - 9 min. Lesson 5: Putting It All Together - 8 min. Board Training: Supporting the Center Lesson 1: Importance of a Board – 14 min. Lesson 2: Personality & Leadership Styles - 18 min. Lesson 3: Key of Communication – 9 min. Lesson 4: Board Structure – 13 min. Lesson 5: Vision and Mission – 14 min. Onboarding Courses 7
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